:root{--primary: #FF6B35;--primary-dark: #E55A24;--primary-light: #FFE8DF;--secondary: #2D3748;--background: #F7F8FC;--white: #FFFFFF;--gray: #718096;--light-gray: #EDF2F7;--border: #E2E8F0;--error: #E53E3E;--success: #38A169}*{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--background);color:var(--secondary);font-size:14px}button{font-family:inherit;cursor:pointer}input,select,textarea{font-family:inherit;font-size:14px}.layout{display:flex;min-height:100vh}.sidebar{width:220px;background:var(--secondary);color:var(--white);display:flex;flex-direction:column;position:fixed;top:0;bottom:0;left:0}.sidebar-brand{padding:20px 16px;font-size:18px;font-weight:800;border-bottom:1px solid rgba(255,255,255,.1)}.sidebar-brand span{color:var(--primary)}.sidebar nav{flex:1;padding:12px 8px;display:flex;flex-direction:column;gap:2px}.sidebar nav a{color:#ffffffbf;text-decoration:none;padding:10px 12px;border-radius:8px;font-weight:500}.sidebar nav a:hover{background:#ffffff14;color:var(--white)}.sidebar nav a.active{background:var(--primary);color:var(--white)}.sidebar-footer{padding:16px;border-top:1px solid rgba(255,255,255,.1)}.sidebar-footer button{width:100%;background:transparent;border:1px solid rgba(255,255,255,.25);color:#ffffffd9;padding:9px;border-radius:8px;font-weight:600}.sidebar-footer button:hover{background:#ffffff14}.main{flex:1;margin-left:220px;padding:28px 32px}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.page-header h2{font-size:22px;font-weight:800}.page-header .actions{display:flex;gap:10px;align-items:center}.tab-group{display:flex;gap:6px}.sub{color:var(--gray);font-size:12px;margin-top:2px}.card{background:var(--white);border-radius:14px;border:1px solid var(--border);overflow:hidden}.stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:16px}.stat-card{background:var(--white);border:1px solid var(--border);border-radius:14px;padding:20px}.stat-card .stat-value{font-size:28px;font-weight:800}.stat-card .stat-label{color:var(--gray);margin-top:4px;font-size:13px}.stat-card.highlight{border-color:var(--primary);background:var(--primary-light)}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:12px 16px;border-bottom:1px solid var(--border)}th{background:var(--light-gray);font-size:12px;text-transform:uppercase;letter-spacing:.03em;color:var(--gray)}tr:last-child td{border-bottom:none}tbody tr:hover{background:#fafbff}td .sub{color:var(--gray);font-size:12px;margin-top:2px}.badge{display:inline-block;padding:3px 10px;border-radius:8px;font-size:11px;font-weight:700;white-space:nowrap}.btn{border:none;border-radius:8px;padding:8px 14px;font-weight:600;font-size:13px}.btn-primary{background:var(--primary);color:var(--white)}.btn-primary:hover{background:var(--primary-dark)}.btn-outline{background:var(--white);border:1px solid var(--border);color:var(--secondary)}.btn-outline:hover{border-color:var(--gray)}.btn-success{background:var(--success);color:var(--white)}.btn-danger{background:var(--white);border:1px solid var(--error);color:var(--error)}.btn-danger:hover{background:#fff5f5}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-sm{padding:5px 10px;font-size:12px}.row-actions{display:flex;gap:6px}.icon-btn{background:none;border:none;font-size:16px;color:var(--gray)}.field{margin-bottom:14px}.field label{display:block;font-size:13px;font-weight:600;margin-bottom:5px}.field input,.field select,.field textarea{width:100%;border:1px solid var(--border);border-radius:8px;padding:9px 12px;background:var(--background)}.field input:focus,.field select:focus,.field textarea:focus{outline:2px solid var(--primary-light);border-color:var(--primary)}.field textarea{min-height:100px;resize:vertical}.field-row{display:flex;gap:12px}.field-row .field{flex:1}select.filter{border:1px solid var(--border);border-radius:8px;padding:8px 10px;background:var(--white)}.form-error{color:var(--error);font-size:13px;margin-bottom:12px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:50;padding:20px}.modal-card{background:var(--white);border-radius:14px;width:100%;max-width:560px;max-height:85vh;overflow-y:auto;padding:20px}.modal-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.modal-header h3{font-size:17px;font-weight:800}.modal-footer{display:flex;justify-content:flex-end;gap:10px;margin-top:18px}.detail-grid{display:grid;grid-template-columns:140px 1fr;row-gap:8px;column-gap:12px;font-size:13px}.detail-grid dt{color:var(--gray);font-weight:600}.detail-grid dd{margin:0}.detail-section{margin-top:18px}.detail-section h4{font-size:13px;text-transform:uppercase;color:var(--gray);margin-bottom:8px;letter-spacing:.03em}.doc-row{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;border:1px solid var(--border);border-radius:8px;margin-bottom:6px}.pagination{display:flex;align-items:center;justify-content:center;gap:16px;padding:16px;color:var(--gray)}.pagination button{background:var(--white);border:1px solid var(--border);border-radius:8px;padding:6px 12px;font-weight:600}.pagination button:disabled{opacity:.4;cursor:not-allowed}.spinner-wrap{display:flex;justify-content:center;padding:48px}.spinner{width:32px;height:32px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.empty-state{text-align:center;color:var(--gray);padding:48px 16px}.ticket-message{background:var(--background);border-radius:8px;padding:12px;margin:8px 0;white-space:pre-wrap}.ticket-response{background:var(--primary-light);border-left:3px solid var(--primary);border-radius:8px;padding:12px;white-space:pre-wrap}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--secondary)}.login-card{background:var(--white);border-radius:16px;padding:36px;width:100%;max-width:400px}.login-card h1{font-size:24px;font-weight:800;margin-bottom:4px}.login-card h1 span{color:var(--primary)}.login-card .subtitle{color:var(--gray);margin-bottom:24px}.login-card .btn{width:100%;padding:11px;font-size:15px;margin-top:6px}.login-hint{text-align:center;color:var(--gray);font-size:12px;margin-top:16px}.link-btn{background:none;border:none;color:var(--primary);font-weight:600;padding:0}